Where to Turn for Help if Your Company Doesn't Offer Tech Support

When your company's software needs updating, printer drivers fail or the network crashes altogether, do you feel like you're stuck in a rowboat without a paddle? If you work for a smaller company that doesn't have a dedicated IT department, or a larger one that has experienced budget shortfalls and scaled back significantly in recent months, the answer is probably, "Yes!"

According to the U.S. Department of Labor, employers carried out 15,493 mass layoffs, producing nearly 1.6 million initial claims for unemployment benefits in 2007. The finance and insurance industries were hit particularly hard, as the bursting of the housing bubble led to the wiping out of tens of thousands of jobs in real estate, commercial banking and mortgage brokerage houses. The manufacturing and automotive industries have also suffered numerous job losses. As have many of our nation's colleges and universities.

And it only makes sense that the first jobs to go have been those considered non-essential to the bottom line. Among those who often lose their jobs in a layoff situation, the custodian who has been with the company for 30 years, the secretary who has been there just as long, and members of the IT department who were really only needed when something went wrong.  

While the decision to let them go may have made sense at the time, once a computer failure causes a slowdown so significant it costs the company money, any good manager will rush to find a solution. One worth checking out is the cost-effective service offered by iyogibusiness.com, a tech support company founded by a highly experienced team passionate about raising the bar on service quality.

iyogi offers 24/7 online and phone-based support services for an extensive range of hardware, software and operating systems commonly used by small businesses for just a flat fee of $89.99 per machine per year. If, for example, your e-mail account stops working at midnight, someone on staff can call iYogi and get ahold of a technician who can log onto their network remotely, find and fix the problem.

Combining their proprietary database technology with specialized training of experienced staff has resulted in thousands of satisfied customers worldwide. iYogi reports a 93 percent customer satisfaction rate and 84 percent resolution rate across a random sample, representing 60 percent of its customer base. This is the highest known industry benchmark for desktop computer support services.
For a complete list of technologies supported by iYogi and a detailed list of service plans available to small businesses, log on to www.iyogibusiness.com today.

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